Meditelle Ltd (hereinafter
'Meditelle') in providing servicing
or repair services operates on a
'Business to Business' basis
exclusively contracting to
individuals working in partnerships
or as sole traders and deal with
public, private and voluntary sector
health and therapy sector
organisations (hereinafter referred
to as the 'client'). It is a
condition of sale that the client is
such a professional practitioner or
an organisation. By placing an order
with Meditelle you are confirming
that you are not a consumer and that
you are contracting for business or
professional use and accordingly
agree that consumer-specific
legislation does not apply.
2. Quotation
a. All quotations given by Meditelle and all
orders and instructions given by the Client
are governed by these terms.
b. No modification to these terms shall be
effective unless made by an express written
agreement between the parties. The signing
on behalf of Meditelle of any documentation
of the Client shall not imply any
modification of these terms.
c. The quotation is based upon the
information as requested by Meditelle and
provided by the client.
d. The quotation shall constitute 'an
invitation to treat' and the client order
shall constitute an 'offer'.
3. The Order
a. When the client wishes to place an order
based upon the quotation, in order to
proceed the client will be required to make
payment in full.
b. Payment is required in full
for servicing, repair and parts orders for all customers with no
exception.
c. Once payment is
made it will be necessary to agree a firm date for the services to be
performed.
d. Meditelle will notify the order details
to the client in writing confirming the
payment made and will confirm a visit date to the
client when available in the schedules.
e.
Cancellation of a booking prior to the
agreed firm date/time will be subject to an
administration fee. If you wish to
re-schedule an agreed date at least fourteen
days notice is required and an
administration fee will apply unless due to
exceptional circumstances.Cancellations must be made in writing
and a cancellation acknowledgement obtained
from Meditelle.
f.In the event that we are unable to gain
access to the premises or the equipment is
not made available to us on the agreed
date/time charges will be applied. Where we
are delayed access to commence the job there will be an additional labour
cost charged per hour or part thereof; where
we are prevented in carrying out the job
altogether and the date of the visit has to be
rearranged the labour and travelling costs
of that extra return journey will be
charged.
4. Duties of Client
a. The client shall ensure the premises
are open and fully accessible at the agreed start
time;
b. The client shall provide clear access to
enable Meditelle to undertake the work
without delay and
make all necessary arrangements for the
Engineer's vehicle to be parked in close
proximity to your premises and provide in
advance full direction to the site;
c. The client shall supply such facilities
as are reasonably required to enable the
Meditelle Engineer to provide these services without interruption and within any
timescales agreed; health & safety
forms or work method statements
required by the client must be requested to
Meditelle prior to the scheduled appointment;
d. The client shall appoint an appropriate
and authorised contact person to supply
Meditelle with any necessary information and
take decisions or obtain decisions from
others without undue delay;
e. The client appointee shall be
specifically authorised and
available to
check the completed job and to sign to confirm satisfactory
completion before the Meditelle Engineer
leaves the client premises;
f. The client is responsible for
ensuring the correct equipment is clearly
identified and assigned
to our Engineer for servicing or repair. Meditelle will not accept
any responsibility for servicing
incorrect equipment provided by the client.
5. Servicing & Repairs
a. Force Majeure: Meditelle shall be
entitled to cancel or delay
servicing or repair if it is delayed,
hindered or obstructed through
circumstances beyond its control.
Visit times are agreed in good
faith but cannot be guaranteed as
they may be affected by delays
beyond our control e.g. traffic and
weather conditions.
b. Upon arrival and before
commencing work the Meditelle
Engineer will assess the client's
equipment and as a consequence may:
i. refuse to carry out the work if
it is considered infeasible or
unsafe to do so;
ii. identify any parts that may need
returning to our factory for
a factory repair;
iii. request express agreement
before dismantling your equipment.
c. Any such outcomes of this initial
inspection must be signed for by the
authorised client contact prior to
any work being commenced.
d. On completion of the works to
check both the work
and the operational workings on the
equipment and sign to confirm
satisfaction before the Meditelle
Engineer leaves the client
premises. Once we have left the
premises Meditelle will not be
responsible for any issues: relating
to the working /operating of the
equipment; pertaining to cosmetic
damage to the equipment. Signing “Unchecked”,
“Not Checked” or similar is not
acceptable.
e. Meditelle is not responsible for
any accidents or breakages to
equipment, items or personnel whilst
the Meditelle Engineer is
carrying out work at client
premises.
f. Parts remain the
property of Meditelle until paid for
in full. We reserve the right to
repossess such property in the event
of non-payment.
Terms and conditions correct at
time of publication. Any additions
amendments or corrections will be
updated and published on this
website.
Parts Warranty
Any new parts or framework supplied
and fitted by The Meditelle Engineer
will have a Warranty extended
for a period of one (1) year for any
mechanical parts and three (3) years
for any framework parts from
date of fitting. Meditelle’s sole obligation under
this warranty is repair or
replacement of parts, at our
discretion subject to our
normal warranty conditions.
