Meditelle Ltd (hereinafter
'Meditelle') in providing On-site
Re-upholstery services operates on a
'Business to Business' basis
exclusively contracting to
individuals working in partnerships
or as sole traders and deal with
public, private and voluntary sector
health and therapy sector
organisations (hereinafter referred
to as the 'client'). It is a
condition of sale that the client is
such a professional practitioner or
an organisation. By placing an order
with Meditelle you are confirming
that you are not a consumer and that
you are contracting for business or
professional use and accordingly
agree that consumer-specific
legislation does not apply.
2. Quotation
a. All quotations given by Meditelle and all
orders and instructions given by the Client
are governed by these terms.
b. No modification to these terms shall be
effective unless made by an express written
agreement between the parties. The signing
on behalf of Meditelle of any documentation
of the Client shall not imply any
modification of these terms.
c. The quotation is based upon the
information as requested by Meditelle and
provided by the client. Any additional or
non-standard attachments/accessories must be
advised to Meditelle prior to quoting, as
any such additions will not be included as
standard in the quote.
d. The quotation unless otherwise agreed in
writing is based on the use of Meditelle's
plain colour vinyl offering only.
e. The quotation shall constitute 'an
invitation to treat' and the client order
shall constitute an 'offer'.
3. The Order
a. When the client wishes to place an order
based upon the quotation, in order to
proceed the client will be required to make
payment in full or supply an official
purchase order (see b below).
b. Payment is required in full with
your order. Orders accompanied by an
official purchase order from NHS - Clinics,
Hospitals, GP Surgeries, University
Hospitals and UK Government will be accepted
to be invoiced on a strict 30 day basis from
date of invoice. (In this instance all goods
remain the property of Meditelle until
paid for in full and we reserve the right of
access to enter any land or premises
in order to repossess it).
c. Once payment is
made / or an official purchase order is
received a firm date for the services to be
performed will be agreed between the parties.
d. Meditelle will notify the order details
to the client in writing confirming the
payment method and the agreed date.
e. The
client is responsible for ensuring that all
vinyl covering colour selections are
confirmed to Meditelle, in writing, at least
5 working days prior to the agreed visit
date.
f.
Cancellation of a booking prior to the
agreed firm date/time will be subject to an
administration fee. At least fourteen
days’ notice is required to re-schedule an
agreed booked date, administration fees may
apply unless due to mitigating
circumstances.Cancellations must be made in writing
and a cancellation acknowledgement obtained
from Meditelle. In the event that we are unable to gain
access to the premises or the equipment is
not made available to us on the agreed
date/time charges will be applied. Where we
are delayed to a later start time on that
same day there will be an additional labour
cost charged per hour or part thereof and
where the date of the visit has to be
rearranged the labour and travelling costs
of that extra return journey will be
charged.
4. Duties of Client
a. The client shall ensure the premises
are open and accessible at the agreed start
time;
b. The client shall provide clear access to
enable Meditelle to undertake the work and
make all necessary arrangements for the
Upholsterer's vehicle to be parked in close
proximity to your premises;
c. The client shall supply such facilities
as are reasonably required to enable the
Meditelle Upholsterer to provide the
Services without interruption and within any
timescales agreed;
d. The client shall appoint an appropriate
and authorised contact person to supply
Meditelle with any necessary information and
take decisions or obtain decisions from
others without undue delay;
e. The client appointee shall be
specifically authorised and
available:
i. to sign the Upholstery Recovering note
to authorise the actions recommended by the
Meditelle Upholsterer following the initial
inspection (see 5 below);
ii. upon completion and before Meditelle
Upholsterer leaves the client premises, to
check the re-upholstery and the operational
workings and sign to confirm satisfactory
completion.
f. The client is responsible for
ensuring the correct equipment is clearly
identified and assigned
to our upholsterer for onsite
reupholstering. Meditelle will not accept
any responsibility for reupholstering
incorrect equipment provided by the client.
5. Onsite Re-upholstery
a. Force Majeure: Meditelle shall be
entitled to cancel or delay
re-upholstery if it is delayed,
hindered or obstructed through
circumstances beyond its control.
Visit times are agreed in good
faith but cannot be guaranteed as
they may be affected by delays
beyond our control e.g. traffic and
weather conditions.
b. Upon arrival and before
commencing work the Meditelle
Upholsterer will assess the client's
equipment and as a consequence may :
i. refuse to carry out the rework if
it is considered infeasible or
unsafe to do so; (In this instance
any pre-payment for the works will
be refunded less a discretionary fee
for the site visit). Meditelle will
not pay compensation if the
equipment is
not fit or safe to be reassembled.
ii. identify any parts that may need
returning to our factory for
recovering (e.g. arms or head rest
flaps);
iii. request express agreement
before dismantling your equipment.
c. Any such outcomes of this initial
inspection must be signed for by the
authorised client contact prior to
any work being commenced.
d. On completion of the works to
check both the re-upholstery rework
and the operational workings on the
equipment and sign to confirm
satisfaction before the Meditelle
Upholsterer leaves the client
premises. Once we have left the
premises Meditelle will not be
responsible for any issues: relating
to the working /operating of the
equipment; pertaining to cosmetic
damage to the equipment including
scuff marks, rips or tears to the
vinyl covering. Signing “Unchecked”,
“Not Checked” or similar is not
acceptable.
e. Meditelle is not responsible for
any accidents or breakages to
equipment, items or personnel whilst
the Meditelle Upholsterer is
carrying out work at client
premises.
f. The materials used i.e. vinyl
upholstery and foam, remain the
property of Meditelle until paid for
in full. We reserve the right to
repossess such property in the event
of non-payment. Warranty will not
commence until payment is received
in full.
Terms and conditions correct at
time of publication. Any additions
amendments or corrections will be
updated and published on this
website.
Workmanship Warranty
Our Workmanship Warranty is extended
for a period of one (1) year from
date of re-upholstery work
undertaken and includes any
attachment or fixings e.g. tacking,
stapling and bonding subject to
normal usage of the item. Meditelle’s sole obligation under
this warranty is repair or
replacement of upholstery, at our
discretion. Corrective repairs
carried out under our workmanship
warranty will be undertaken as soon
as reasonably practicable. This guarantee does not
apply to the vinyl covering (e.g.
wearing quality, colour fastness,
fabric shrinkage, scuffing,
wrinkling, stretching, or ink marks) as we have
no control over its use, how it is
cleaned or the environment in which
it is kept; nor can any claims be
considered for any accidental damage
to the vinyl upholstery e.g. rips or
tears.
The service we offer is that of
fitting new upholstery materials
only. The equipment's structural
integrity/supporting framework is
entirely the responsibility of the
client. We are not responsible for
any loss or damage as a result of
the equipment infrastructure failing
during or after reupholstery and any
consequential damage to the
upholstery is not covered by the
workmanship Warranty.
Warranty will not commence until
payment is received in full.
Care of your Vinyl
Meditelle Fabrics offer the ultimate
in stain resistance and cleanability.
Our
fabrics can be used with all NHS
approved cleaning solutions such as
Haz-Tabs, Milton, Clinell, Chlor-Clean,
Virusolve, Tristel and Vernacare
Tuffie 5 Sanitising Wipes.
Follow our simple steps to maintain
your chosen vinyl and retain its
appearance and durability:
1. Clean -
A mild detergent and water are the
best day-to-day cleaning solutions
for your vinyl fabric. Wipe with a
soft cloth or sponge and soapy luke-warm
water. If disinfection is necessary,
clean with a solution of
disinfectant and a damp cloth.
If using bleach
a solution of 10% bleach to 90%
water is acceptable. Never apply
full strength bleach.
2. Dry - Follow this with a clean
cold water rinse and dry with a soft
cloth or towel. NOTE: The use of
solvents, abrasives, synthetic
detergents, wax polishes or aerosol
sprays is not recommended. Using
cleaning products contrary to the
manufacturer’s instructions may
compromise the integrity of the
fabric.
